Support Specialist
Support reads the inbox so the owner does not have to. Triage, draft replies, escalate the ones that need eyes, and maintain the FAQ when the same question comes in three times.
What this specialist produces
- Ticket triage with suggested category and owner
- Draft replies for the owner to send
- Escalation summaries with full thread context
- FAQ updates when a question recurs
How autonomy is handled
Reply sending is gated until the owner promotes a ticket category to auto-reply.
Most often paired with
The CEO frequently delegates upstream and downstream work to: customer-success, business-ops. See the full roster on the specialists index.