Customer Success Specialist
Customer Success owns the post-sale arc — make new customers successful, keep existing ones, surface renewal risk early.
What this specialist produces
- Onboarding sequences
- 30/60/90 check-in drafts
- NPS surveys and analysis
- Renewal-risk dashboard
How autonomy is handled
Outbound check-ins are draft_ready cards by default; full automation is opt-in per playbook.
Most often paired with
The CEO frequently delegates upstream and downstream work to: support, business-ops, sales. See the full roster on the specialists index.